FAQs
125. Can I withdraw my e-visa application after submitting?
Within the first five hours of submitting your application, you have the option to withdraw it. During this period, you're entitled to a full refund of all fees, including both the government fee and our service fee. This means you can confidently apply for your visa knowing that you have a brief window to reconsider if needed, without financial consequences.
126. I am having difficulties with my account on Australia Immigration Services. Where do I go for help?
If you're encountering difficulties with your account on our Australia Immigration Services website, for immediate assistance, select "Contact Us". This should lead you to a page where you can either fill out a support form or find contact information for technical assistance. Our support team is ready to address your request.
127. Can I transfer the visa from the old passport to the new passport?
It is crucial to make sure your visa is linked to your new passport in order to prevent any problems at the border or with Australian officials. This process is frequently called "visa label transfer". Even though Australia has a label-free visa system—that is, visas are electronically recorded and associated with your passport number—it is still necessary to keep your passport information up to date with the Department of Home Affairs. However, physically transferring the visa label is not necessary.
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