I attempted to apply for an ETA but received a message stating that the application could not be processed; what should I do now?

While most eTAs are provided in minutes, others may take several days to process. In such circumstances, further information is required before the application is authorized. If you apply for an Australia ETA via the Australian Immigration Service, we will contact you via email to discuss the following stages.

Check the junk/spam folder at the email address you submitted on your eTA application form. Some spam filters may prevent automated emails from reaching you.

Australian Immigration Service emails may seek further information or papers, as well as an in-person interview at the local immigration office.

If you haven't received an email confirmation with an application number within 72 hours after applying, please contact us as soon as possible. To do so, you will have to:

Enter some essential personal information at "Check Status"
Provide as much information as possible about the difficulty you encountered. It might take us several hours to respond to your query.

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